PRIVACY POLICY
Effective date: January 01, 2026
Last updated: June 24, 2026
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how NORTH POINT SERVICES CO ("North Point Services," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://www.northpointsmn.com, submit a form, request an estimate, call or email us, communicate with us through an advertising or directory platform, or otherwise interact with our residential and commercial contracting services.
This website is primarily used to provide information about our services and to allow prospective and existing customers to contact us. Do not submit Social Security numbers, payment card details, medical information, or other highly sensitive information through our website forms.
2. INFORMATION WE COLLECT
A. Information you provide directly
We may collect information that you voluntarily provide, including:
- First and last name
- Email address
- Telephone number
- Property address or project location
- Information about your roofing, siding, remodeling, or other service request
- Messages, photographs, documents, and other information you submit
- Estimate, appointment, project, contract, and customer-service information
- Communication preferences and consent records
If you provide a telephone number, we may call or text you about your inquiry, estimate, appointment, or project. We will not send automated marketing text messages without any consent required by applicable law.
B. Information collected automatically
When you visit the website, Wix and other technology providers may automatically collect information such as:
- Internet Protocol address
- Browser type and device type
- Operating system
- Approximate location derived from an IP address
- Referring website or advertising source
- Pages viewed and actions taken on the website
- Date, time, and duration of visits
- Cookie identifiers, pixels, tags, and similar technologies
C. Information from third parties
We may receive information from third-party sources when you contact or interact with us through services such as Google Business Profile, Google Local Services Ads, Google Ads, social media platforms, online directories, referral partners, or review platforms. This information may include your name, contact details, message, lead information, and the source of your inquiry.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Respond to questions and service inquiries
- Schedule inspections, estimates, appointments, and projects
- Prepare estimates, proposals, contracts, invoices, and project records
- Provide roofing, siding, remodeling, and related contracting services
- Communicate about appointments, project updates, warranties, and customer support
- Operate, maintain, secure, and improve the website
- Measure website performance and understand how visitors use the website
- Measure advertising performance and improve our marketing
- Detect fraud, abuse, security incidents, or technical problems
- Maintain business, tax, insurance, licensing, and legal records
- Establish, exercise, or defend legal claims
- Comply with applicable laws, regulations, court orders, and government requests
We will not use personal information for a materially different purpose without providing notice and obtaining consent when required by law.
4. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES
The website may use cookies and similar technologies for the following purposes:
- Essential cookies needed for website security and functionality
- Preference cookies that remember user choices
- Analytics cookies that help us understand website traffic and performance
- Advertising cookies and pixels that help measure campaigns, attribute leads, limit repeated ads, and provide more relevant advertising
Our website is hosted on Wix. We may also use services such as Google Analytics, Google Ads, Meta advertising tools, and similar providers if they are enabled on the website.
You may manage non-essential cookies through the cookie settings or consent banner available on the website, when provided. You may also control cookies through your browser settings. Disabling some cookies may affect website functionality.
Where required by applicable law, we honor recognized universal opt-out preference signals for targeted advertising or the sale or sharing of personal information.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients:
- Website hosting, form, storage, and technology providers, including Wix
- Analytics and advertising providers
- Telephone, email, scheduling, and customer-communication providers
- Contractors, subcontractors, suppliers, and service partners when reasonably necessary to evaluate or complete a requested project
- Accountants, attorneys, insurers, licensing professionals, and other business advisers
- Government agencies, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or property
- A buyer, successor, or other party involved in a merger, acquisition, financing, reorganization, or sale of some or all of our business assets
We require service providers to use personal information only for the services they perform for us and to protect it appropriately, where required by contract or law.
6. SALE, SHARING, AND TARGETED ADVERTISING
We do not sell personal information in exchange for money.
Some uses of advertising cookies, pixels, and platform data may be considered "sale," "sharing," or processing for targeted advertising under certain state privacy laws, even when no money is exchanged.
Where applicable, you may opt out of these activities by:
- Using the website's cookie or privacy settings
- Sending a request to north.services@yahoo.com with the subject line "Privacy Opt-Out"
We do not knowingly sell the sensitive personal data of consumers.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- General inquiries and unsuccessful estimate requests: generally up to 24 months after the last interaction
- Customer, contract, project, warranty, accounting, and transaction records: generally up to 7 years after project completion, or longer when required by law or reasonably necessary for warranty, insurance, licensing, tax, or legal purposes
- Marketing preferences and consent records: for as long as needed to honor the preference, including a limited suppression record after an opt-out
- Website analytics and advertising data: according to the applicable provider settings and our business needs, generally no longer than 26 months where the retention period is configurable
We may retain information longer when reasonably necessary to resolve a dispute, enforce an agreement, comply with legal obligations, or protect our rights.
8. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure.
9. YOUR PRIVACY RIGHTS
Depending on where you live and which laws apply, you may have the right to:
- Confirm whether we process your personal information
- Access categories or copies of personal information we maintain
- Correct inaccurate personal information
- Request deletion of personal information
- Obtain certain information in a portable format
- Opt out of targeted advertising, the sale or sharing of personal information, or certain qualifying profiling
- Obtain information about categories or specific third parties to which personal information was disclosed, where required
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Exercise privacy rights without unlawful discrimination
To submit a request, email north.services@yahoo.com with the subject line "Privacy Request" and describe the right you wish to exercise.
We may need to verify your identity before completing certain requests. We will respond within the period required by applicable law. If we deny a request, you may appeal by replying to our decision with the subject line "Privacy Appeal."
An authorized agent may submit a request where permitted by law. We may request proof of the agent's authority and may need to verify the consumer's identity.
10. MINNESOTA RESIDENTS
Where the Minnesota Consumer Data Privacy Act applies to our processing, Minnesota residents may exercise the rights described above, including rights to access, correction, deletion, portability, certain third-party disclosure information, and opt-out rights concerning targeted advertising, sale, and qualifying profiling.
11. CHILDREN'S PRIVACY
The website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it.
12. THIRD-PARTY WEBSITES AND SERVICES
The website may contain links to third-party websites, review platforms, social media platforms, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations. We will post the updated version on this page and revise the "Last updated" date. Where required by law, we will provide additional notice of material changes.
14. CONTACT US
NORTH POINT SERVICES CO
15825 DUPONT AVE
LAKEVILLE, MN 55044
United States
Email: north.services@yahoo.com